Visualize Customer Sentiment
Identify trending keywords in feedback to pinpoint what customers are talking about most—good and bad. View a trendline of positive and negative keywords to visualize changes in sentiment over time.
See the "Why" Behind Star Ratings
Powerful data uncovers the ‘why’ behind customers’ reviews to
understand how customers really feel about their experience with
Turn Information Into Action
Understanding the most prevalent keywords customers talk about helps you to uncover insights that lead to action! Make smart business decisions using data-backed knowledge right from your customers.
Build it up, Manage it, Market it
Across the Web...
But wait!!! Aren't all these things the same?
The answer is of course...NO. Some business owners get discouraged because after monitoring their reputation online, even getting more good reviews, they feel as if nothing really beneficial has happened. Monitoring an online reputation is simply the process of identifying what other people are saying about their experience with your company. Managing is another key component. This is the practice of responding to reviews and getting more customers to submit reviews. This is the point where some service providers stop. The next great thing to do is help build more reviews, address bad reviews before they are published online, and MARKET your wonderful reputation in a few strategic ways.